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| Slow broadband speeds compromise web streaming |
| Tuesday, 27 July 2010 00:00 |
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Many internet users are experiencing problems with their streaming services because of slow broadband connection, a new study reveals.
According to research from industry regulator Ofcom, most consumers are receiving less than half of the broadband speed they are paying for. Although internet service providers such as Sky, BT, O2 and TalkTalk are advertising internet speeds of up to 24Mbps, almost two-thirds of customers are only getting speeds of 8Mbps or less. This means that the average actual broadband speed experienced by users is now just 46 per cent of what providers say they are offering - down from 56 per cent a year ago. As a result of this, many web users are experiencing crashes or delays when they are surfing the web, streaming online videos or listening to music. Robert Hammond, head of post and digital communications at Consumer Focus, said that if consumers pay for "Ferrari-style internet service", they should not be getting "pushbike speeds".  |