Privacy Policy



Groovy Gecko Limited; having company number 03955205; (Groovy Gecko, we or  us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy ( Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation ( GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Groovy Gecko . This Policy is incorporated into Groovy Gecko ‘s  Terms & Conditions   (Terms & Conditions) and applies to information obtained by us through your use of the information, software, products and services made available through the website ( Website).

More simply put

Groovy Gecko is responsible for protecting your personal information. This Privacy Policy applies to information obtained through your use of our website.


Collection of your Personal Information

Groovy Gecko collects information that, alone or in combination with other data, could be used to identify you ( Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Groovy Gecko, we will collect and store your billing and credit card information. Groovy Gecko may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences ( Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

Groovy Gecko will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

More simply put

We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.


Information you provide when you subscribe or contact us

When you subscribe to a Groovy Gecko newsletter, you voluntarily give us certain Personal Information, including your:

  • name and e-mail address.

When you contact us, you voluntarily give us certain Personal Information, including your:

  • and e-mail address and phone number

More simply put

When you subscribe to our newsletter or contact us an account on our Website, you provide us with personal information, such as your name, phone and e-mail address.

Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.


More simply put

We collect information about you from third parties, that we use to help us source potential customer leads.

Other information we collect

We also collect this Personal Information as you use the Website:

  • User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.

More simply put

If you upload any user content to our Website, this may contain your personal information, which we may collect and use for the purposes described here.


Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, accessibility usage details, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

More simply put

We automatically collect certain information about you when you visit our Website. We use this information to analyse your use of the Website and to improve our services.

Use of your Personal Information

Groovy Gecko collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

  • operate the Website and deliver the services.
  • communicate with you about the services you use, as well as respond to requests for assistance. We also periodically send service updates to registered users.
  • Respond to you requestion for information of contact with us.
  • Send you newsletters and other communications to which you have subscribed.
  • display user content associated with your account and make sure it is available to you when you use our services.
  • understand and improve how our users use and interact with our services.
  • publicly disclose aggregated statistics regarding our users’ use of our services.
  • market our services to you.

When you contact us or subscribe to a newsletter or we market our services to you, the legal basis for this processing activity is legitimate interest.

Only with your consent, will we send you direct marketing emails from our third party partners.

More simply put

We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so. We will send you direct marketing emails from our partners, but only with your express permission.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your rights” section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact gdpr @ groovygecko . com for more information.

More simply put

We’ll retain your personal information for no longer than is necessary. For more information, please contact our Data Processing Officer (DPO.)


Personal Information access and disclosure

We will only disclose Personal Information to third parties

  • when we use vendors, lawyers and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our Website, communicating with users, sending service updates, sending newsletters, delivering and improving our services, e-mail communication, invoicing and payments, customer support services and analytics. These service providers may only access, process or store Personal Information pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations; or
  • when we have your explicit consent to share your Personal Information; or
  • when we determine that disclosure is required to protect the rights, property, or personal safety of Groovy Gecko and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or
  • if we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes, then your Personal Information may be transferred to the buyer.

More simply put

We disclose your personal information to third parties such as service providers. We also disclose your personal information when we have your explicit consent, or if we are required to do so by law.

Transfers outside of the UK & EEA

We use the current Standard Contractual Clauses adopted by the European Commission (SCCs) together with the International Data Transfer Addendum to the SCCs adopted by the Information Commissioner’s Office (Addendum) as the legal mechanisms to transfer Personal Information from the UK to the US.

As part of the services offered to you through the Website, the Personal Information you provide to us will be transferred to and stored in the United States and in certain circumstances, other countries outside of the UK and European Economic Area (EEA). By way of example, a transfer of your Personal Information may happen if one of our service providers is located in a country outside of the UK or EEA. We also may share information with our office in San Francisco,  which is located in the United States. 

We will only transfer Personal Information outside of the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your Personal Information, for example, by way of data transfer agreement incorporating the SCCs and Addendum.

To ensure that your Personal Information receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Personal Information with. This ensures your information is treated by those third parties in a way that is consistent with data protection laws.

More simply put

We may transfer your personal information to locations outside of the UK & EEA, but only where there are appropriate safeguards in place. We may transfer your information outside the UK or EEA if, for example, one of our service providers is located in such a location.

Use of cookies

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Groovy Gecko services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to This site also provides details on how to delete cookies from your computer.

More simply put

We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.

Data security & integrity

Groovy Gecko is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

More simply put

Groovy Gecko ‘s website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. You can do your part by keeping your password safe.

Your rights

Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact our DPO. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

More simply put

You have rights in relation to your personal information. Just contact our DPO to find out more.

Complaint resolution

If you think your data has been misused or that you have grounds to suspect that it hasn’t kept it secure, you should contact us and tell us at gdpr @ groovygecko . com’ and we will attempt to resolve with you asap.

If you’re unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).

ICO helpline
Telephone: 0303 123 1113
You can also chat online with an advisor.

The ICO can investigate your claim and take action against us or anyone who’s misused personal data.

You can also visit their website for information on how to make a data protection complaint.

Please contact us for more information.

More simply put

If you’re not happy with the way we’ve handled your personal information, you have the right to bring a complaint. Please contact us to find out more.

Third party advertising

We may use remarketing services to advertise our products to you on third party websites after you have visited our Website.

More simply put

If you visit, or take any action on our website, we’ll show you targeted ads on other websites you subsequently visit.

Links and integrations to/with third party websites

Our Website includes links to other websites whose privacy practices are not under Groovy Gecko ’s control. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

On occasion, our clients ask us to develop functionality on our platforms, applications and/or websites to ensure that user experiences are seamless but that absolute security is maintained. It is a legal requirement of integrating with these platforms that we are transparent about the specific nature of the integration and the data that we have access to, uses, store etc.

We integrate with the following platforms and list the extent of the user data transacted on each here:-


Where we have created a backed-end integration with Google’s API to facilitate ease of passing data, the following apply.

We transact with the Google API platform using a security ‘token’ which is generated and controlled by the 3rd party platform. Typically, this is an OAuth Token.

Process and uses

We make an api request to Googles API to return a list of YouTube channel streams (publishing points) that are available for a specific YouTube user.

We present these streams as a list and the user chooses one of these streams

We then make an api request to the Google API for the status of the stream and Google API returns an OAuth Token so we are authorised to interact with this data element.

Our api passed the following data to Google API

  • Youtube account name
  • Youtube account avatar url

We receive the following data

  • access token
  • refresh token
  • Data is encrypted in transit.
  • Store and share
  • We store the following data
  • youtube account name
  • youtube account avatar url
  • access token
  • refresh token
  • Data is encrypted at rest

We store the data in an encrypted database indefinity until the user or an admin user on the Google Admin Console deletes.

The data is never shared.

Limitation of use

The data is not used for any other purpose.

The data is used in line with our Privacy Policy.

Retention periods are observed and vary from project to project as per our clients individual request.

The above is provided in good faith and may change without notice. Please see for more information.

More simply put

We link to other websites, whose privacy practices may differ from our own. We encourage you to read the privacy policy on any other website you visit carefully.


We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child’s account.

More simply put

No one under the age of 18 should use Groovy Gecko services

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. Groovy Gecko encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

More simply put

We may change this policy from time to time. We encourage you to review this policy regularly.

Contact information

Groovy Gecko welcomes your comments regarding this Policy. Please contact us at:

‘gdpr @ groovygecko . com’

or write to us at:

The General Data Protection Officer
Groovy Gecko Limited
1st Floor
31 – 35 Pitfield Street
N1 6HB

For more information, please review our Terms & Conditions. Groovy Gecko Limited (company number 03955205) is a provider and reseller of cloud services, hosting services, Software as a Service (SaaS), consulting and professional webcasting services.

Privacy queries should be addressed by registered mail to our registered office:

The General Data Protection Officer
Groovy Gecko Limited
1st Floor
31 – 35 Pitfield Street
N1 6HB
or by email to ‘gdpr @ groovygecko . com’

More simply put

Feel free to get in touch!